Really interesting perspective, I think the choice between one general purpose AI agent and multiple specialized agents will depend heavily on the product and user needs. A single agent can make the experience feel simple and seamless, while specialized agents may provide deeper expertise and better control for specific workflows. I also like the point about internal agents customers may never see them, but they can still play an important role behind the scenes. It’ll be interesting to see how SaaS companies balance simplicity, specialization, reliability, and scalability as AI becomes a bigger part of everyday product experiences.