What I find interesting about Backstage is that it could eventually make AI agent management less of an “engineering job” and more of an everyday operations job. Today, if something needs changing, you often need to understand where that setting lives and how different parts of the system connect. If I can explain the problem in normal language and the system can show me what it wants to change, that lowers the barrier quite a bit.<div>
</div><div>The bigger question for me is what happens when the person who understands the customers best </div>

not necessarily the person who knows the most code can safely improve the agent. A support manager might notice a recurring customer complaint long before an engineer does. If they can turn that observation into a proposed change and review it before it goes live, the agent could improve much closer to where the actual problems are happening.