I think the bigger value of AI agents in SaaS goes beyond simple automation. Automation can save time, but the real value comes from helping people make better decisions and move through complex workflows without having to manage every individual step.A good AI agent can understand context, connect information from different parts of a business, and take action based on what it finds. That can make software feel less like a collection of tools and more like an active assistant.But this only works if the agent is reliable. If users constantly have to check every action or correct mistakes, the productivity gains quickly disappear. SaaS companies should therefore focus on accuracy,transparency, and useful outcomes rather than simply adding an AI agent because competitors have one.

• This reply was modified 1 month, 2 weeks ago by  Gilbert.