Christabell
September 21, 2026 at 11:08 amI’ve noticed the shift from “tools I operate” to “teammates I delegate to.” The bar really is different I’ll forgive a clunky dashboard, but an agent that takes a wrong action erodes trust fast. What’s interesting is that the best ones seem to know their limits and ask before acting, which paradoxically makes them feel more capable, not less. I don’t think they’re just add-ons anymore, but I also don’t think every SaaS needs one. The ones that earn their place are where the work is repetitive and the context is rich enough for the agent to actually be useful. Curious whether others are seeing the same trust dynamic.