I’ve been using Backstage for a few months now and honestly, it’s been a game changer for our small team. The approval before applying thing is clutch you get to review changes without worrying about accidentally breaking your live agent.<div>

That said, I still jump into settings pages sometimes for granular tweaks. Backstage handles the big stuff well; uploading docs, reviewing conversation trends, and getting quick insights. But for really specific configuration changes, manual is still faster.

If you’re managing multiple agents or a high-volume setup, it’s worth it. For a single simple bot, might be overkill. But for us? Total time saver.

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• This reply was modified 1 month, 2 weeks ago by  Alexander.