I think the AI-native help desk approach is really interesting. Combining the AI agent directly with customer support could make workflows faster and reduce the repetitive work agents deal with every day. That said, trust will be the key factor especially when handling sensitive customer issues where human judgment still matters. Zendesk and Intercom already have strong ecosystems, so AI-native platforms will need to prove they can deliver both efficiency and reliability. I’d be interested to see how these tools perform in real-world support teams and whether they can genuinely improve customer experience rather than just automate more tasks.