This is a great question, I haven’t run the new Chatbase Shopify integration in production yet, but it looks super promising. You’re totally right that accessing live Shopify data like order status, cart info, and personalized product recommendations is a massive step up from standard FAQ bots. That’s exactly what e-commerce stores need to reduce support tickets and actually help shoppers convert. I’m really curious to hear from store owners who have tested it, especially how smoothly the profile updates and human escalation work in real time.