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Faith

September 19, 2026 at 6:08 am
Press 1 for Sales 195 AI Coins

“one agent everywhere” is only useful if the customer doesn’t have to realize they changed channels. If I explain my problem on WhatsApp and then have to repeat everything when I move to email or a human agent, the unified system hasn’t really unified much. The real win is shared context, not just shared AI.

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