I think customization is valuable, especially when it directly improves the customer experience or solves a specific business problem. The challenge is knowing which customizations are actually worth maintaining.I’d probably start with the simplest setup that works, then only add custom prompts, workflows, or integrations when there’s a clear benefit. Keeping the core AI system as standardized as possible could make future updates much easier.It also seems important to regularly review customizations and remove the ones that are no longer adding value. As the product grows, simplifying the AI stack might be just as important as adding new capabilities.

• This reply was modified 6 days, 3 hours ago by  Chiamaka.