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Deborah

September 18, 2026 at 1:36 am
Press 1 for Sales 430 AI Coins

For me it’s about what my support team needs, not AI-native vs traditional. AI-native is tighter because everything is built together. Zendesk / Intercom win on mature workflows, integrations, and reporting. I judge on resolution quality, context, handoffs, and how much work it actually removes.

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