From the above discussion the real question is not just whether AI converts better than live chat, but what makes people trust the interaction enough to actually buy. An AI agent can make things easier by understanding what a visitor needs and guiding them to the right option instead of just answering questions. But if the responses feel too robotic or inaccurate, people may quickly lose confidence. So I feel the quality of the conversation and knowing when to involve a real person may matter more than simply having an AI agent on the website.