I see the bigger shift as moving from chat support to conversation-led conversion. For me, AI should engage instantly, answer, qualify, and nudge toward a purchase – but hand off smoothly to a human when it’s complex, high-value, or the visitor asks for one. It shouldn’t block access to my sales team. It should gather context first, then pass it to the right person with all the details. That mix of AI speed + human judgment is where I get the real conversion lift.