I think the biggest shift is that Chatbase is becoming less about the chatbot itself and more about the entire support operation around the AI agent. The combination of Help Desk, Actions, Procedures, testing, analytics, and multi-channel deployment is what makes the change interesting. An AI that can answer questions is useful, but an AI that can actually follow business workflows, interact with other systems, and hand off to humans starts looking much more like a support platform. I’m especially curious about how well the newer features work in production. The real test isn’t how many features are available, but whether teams can genuinely consolidate parts of their existing support stack without creating another layer of complexity.