Starting up from scratch, I would probably care less about which platform has the longest feature list and more about which one actually makes life easier for the support team. Chatbase would still be high on my list because having the agent, workflows, testing, analytics, integrations, and human handoff in one place sounds practical, but I would really want to see how it behaves when things don’t go perfectly. For me, the best platform isn’t just the one that handles the easy requests well, it’s the one that can deal with the messy cases without creating even more work for the people behind it.