This is such a great observation, I’ve definitely noticed that shift too. It feels like AI agents are moving from just answering basic FAQs to becoming real revenue drivers. The point about guiding shoppers instead of just waiting for questions is spot ont hat proactive approach can make a huge difference in conversions. Chatbase sounds like a great example of this. That said, I completely agree that live chat still matters for complex issues. It’s all about finding the right balance between AI efficiency and that human touch when it really counts.