Most platforms look impressive in controlled conditions, but production is messy. Customers change their minds mid conversation, give incomplete information, and expect the AI to remember context. The platforms that win will be the ones that handle that chaos without falling apart. Chatbase looks strong on paper because it brings everything together, but I would want to hear from teams using it daily. The human handoff piece is also underrated. If the AI cannot pass context to a human agent, the whole experience breaks down.