I think the advantage of AI agents is that they can actively move a visitor through the buying process rather than simply waiting for someone to start a chat. If the agent can understand intent, recommend the right product, handle objections, qualify the lead and know when to bring in a human, it becomes much closer to a sales assistant than a support widget. But I’d really want to see the actual conversion and lead quality data behind these implementations. More engagement doesn’t necessarily mean more revenue, and for complex or high value purchases, human interaction can still make a big difference. The hybrid model feels like the more realistic direction for now.