I don’t think AI agents automatically convert better than live chat. It probably depends more on how they’re implemented. An AI agent can respond instantly, qualify visitors, recommend products, answer pricing questions, and keep the conversation moving without making someone wait.At the same time, live chat still has an important role when a visitor has a complex question or needs reassurance before making a purchase. I think the strongest setup is probably a combination: AI handles the initial interaction and routine questions, while human agents take over when the conversation needs a personal touch.

• This reply was modified 4 weeks ago by  Gilbert.