I think the biggest difference in 2026 will be how well these AI customer service agents handle real conversations, not just how impressive their demos look. A good platform should be able to understand context, take action, work across multiple channels, and know when a human needs to step in.Chatbase is interesting because it brings several of those pieces together, but I’d still want to see more real-world feedback from teams using it at scale. Ultimately, reliability, resolution rates, integrations, and the quality of human handoffs will matter more than simply having the newest AI model.

• This reply was modified 4 weeks ago by  Gilbert.