I think Chatbase is definitely moving toward being an all in one AI customer support platform, but I wouldn’t say it has completely replaced the traditional help desk yet.What stands out is how much is now handled from one place: AI agents can use company knowledge, connect with tools like, Stripe and CRMs, automate actions, handle escalations, and work across chat, email, WhatsApp, Slack and voice. Chatbase also has its own helpdesk, while still allowing businesses to connect platforms like Zendesk, Intercom, Gorgias.The bigger shift, in my opinion, is that Chatbase is going beyond simply answering customer questions.

• This reply was modified 4 weeks ago by  Gilbert.