I’ve been using Chatbase for about a year now, and yeah, the shift is real. What started as a simple embeddable chatbot has quietly turned into something much closer to a full support platform.<div>
</div><div>The Help Desk was the turning point for us. Once AI and human agents could work the same queue, we dropped a separate ticketing tool. Procedures and Actions cut down a lot of repetitive back-and-forth too.</div><div>
</div><div>That said, I still think of it as “AI-first support” rather than a Zendesk replacement. If you have complex routing, SLAs, or a big existing stack, you’ll feel the gaps.</div><div>
</div><div>But if you’re starting fresh? The all-in-one angle is genuinely appealing. One knowledge base, one agent, multiple channels. Less glue code, less context switching. Curious where they take Backstage next.</div>