We’re a team of 12, and AI has absolutely let us punch above our weight. The biggest win for us has been after-hours coverage customers get instant answers at 9pm instead of waiting until morning, and honestly, most don’t seem to care whether it’s a bot or a person as long as it’s fast and accurate.<div>
</div><div>The task that’s saved us the most time? Order status and basic troubleshooting questions. That alone freed up hours every week.</div><div>
</div><div>Biggest challenge, though? Getting the AI set up with the right documentation and tone took way more upfront work than we expected. It’s not plug-and-play.</div><div>
</div><div>I love your point that the goal isn’t replacing humans it’s making a small team feel bigger. That’s exactly it. We’re not trying to be a 1,000-person company. We just want to feel like one when it matters.</div>