The interesting thing here is that Chatbase seems to be moving from just answering customer questions and some of the actions and procedures are probably the clearest examples. An AI assistant that gives you an answer is useful but when it can connect to other tools and actually follow a process, it starts becoming part of how the support team works. The fact that humans can still step in when things get complicated is really good too because AI doesn’t need to replace the whole support team, it should handle the repetitive part of the support and leave the harder conversations to human agents.