You’re right that it feels like a cycle. Dashboards, then automation, now agents. Most products just bolt AI onto existing workflows, so users learn the tool plus its AI layer. That’s added friction, not relief. But the underlying shift is real. Outcome-driven software is a different paradigm. The tell is whether the agent removes steps or adds them. Right now most add. When the agent becomes the interface and the old UI the fallback, that’s the real shift.