In this case, I think that reducing the number of locations the team must visit in order to address a single customer issue is more beneficial than replacing every support tool. Support could feel much less disjointed, especially for smaller teams, if Chatbase can maintain the AI, human handoff, ticket history, actions, and analytics in the same flow.

At the same time, I wouldn’t rush to eliminate every external tool just because the Help Desk can cover more terrain now. I’d definitely keep everything that still handles a specific workflow better and only cut tools when Chatbase has genuinely demonstrated it can replace them without causing a new headache someplace else.