For someone already using Intercom, I think Fin deserves a lot of consideration even if another platform looks more impressive feature for feature.<div>

The operational cost of moving customer history, workflows, inbox processes and agent habits to another platform is real. Sometimes the good enough AI inside the system you already use is better than an AI that requires migration. In essence, don’t underestimate the value of staying inside the ecosystem your team already knows.

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• This reply was modified 1 month ago by  Eunice Mimidoo.