I’ve seen this with a few SaaS products too. The useful ones are the agents that actually take work off my plate, like handling repetitive requests, updating records, or triggering actions without me having to walk through the workflow manually. When an agent is basically a chatbot sitting on top of the existing product, the value feels much harder to justify. I’d rather have fewer AI features that actually change how I use the product than another “AI agent” button added to the interface.