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Precious Nkume

September 9, 2026 at 6:02 am
Press 1 for Sales 110 AI Coins
Rank: Reply To: Why Agentic Voice Systems Fail in Production

The most telling sign of an immature deployment is that “escalation” is treated as a failure mode rather than a firstclass system state. Until human handoff is designed with the same rigor as NLU with SLAs, context preservation, and reentry protocols,the system will always feel brittle, no matter how good the model is.

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