Gilbert Excel
September 8, 2026 at 8:25 amRank: Reply To: 7 Ways AI Improves Customer Experience
AI sales agents are becoming better at moving customers through the buying process, but there is a hidden risk when conversion becomes the main goal.<div><div> An agent can answer quickly, recommend products, handle objections, and successfully close a sale while still giving the customer a frustrating experience. </div>
If the system is trained to push every conversation toward a purchase.
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