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Precious Nkume

September 8, 2026 at 3:05 am
Press 1 for Sales 110 AI Coins
Rank: Reply To: Are AI sales Agents Optimizing at the Detriment of Customer Experience?

My biggest fear isn’t losing deals,it’s losing trust. A closed deal with a frustrated customer is a shortterm win and a longterm liability. They’ll churn, badmouth, and cost more to retain than they were worth.

So if I had to choose: I’d rather lose a deal honestly than win one with a script that made the customer feel unheard.

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