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divine Gomez

September 7, 2026 at 6:41 pm
Press 1 for Sales 235 AI Coins
Rank: Reply To: Are AI sales Agents Optimizing at the Detriment of Customer Experience?

The fix that worked: Added a confusion triggerif customer repeats a question or says wait,the AI drops the script, gives a 2sentence plain answer, and offers a human. Conversion dipped 2%, but support tickets dropped 40%.

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