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Ashyra firdous

September 1, 2026 at 9:28 am
Press 1 for Sales 75 AI Coins
Rank: Reply To: The Hidden Cost of Poor AI Customer Service

Another hidden cost is the impact on the support team itself, if AI handles the easy questions but sends every confusing case to humans, agents may end up dealing mostly with frustrated customers and messy problems, good automation should reduce pressure on the team, not just move the difficult work onto them.

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