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Bernice David

September 1, 2026 at 8:39 am
Press 1 for Sales 210 AI Coins
Rank: Reply To: Many Customers Dont Care How Smart Your AI is.

A high automation rate sounds good but if the remaining cases are not well handled, that can create more frustration than value. A strong support AI should know its limits, capture the right content and make the human handoff seamless.

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