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Bernice David

August 21, 2026 at 6:38 pm
Press 1 for Sales 245 AI Coins
Rank: Reply To: AI Customer Experience

AI customer experience is becoming less about having a chatbot and more about how effectively AI can remove friction from the entire customer journey. The real value comes when AI can understand context, access customer data, answer questions, complete tasks, and seamlessly involve a human when necessary.

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