Bernice David

August 31, 2026 at 6:36 pm
Press 1 for Sales 135 AI Coins
Rank: Reply To: Your Favorite Chatbot knows your Doc. Does it know your Customers?

A strong knowledge base is only one piece of the puzzle because real customer questions often depend on context, account details, order history, or actions the bot needs to take. That’s where the difference between simply retrieving information and actually resolving an issue becomes clear.