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Bernice David

August 31, 2026 at 12:43 pm
Press 1 for Sales 135 AI Coins
Rank: Reply To: The Customer Support Memory Problem: Will AI Customers Be Better Than Company

The goal shouldn’t be for AI to remember everything, but to remember the right things. Relevant preferences, past issues, and unresolved problems can make support feel much more personal, while outdated or unnecessary information can create more problems.

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