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Bernice David

August 31, 2026 at 12:38 pm
Press 1 for Sales 210 AI Coins
Rank: Reply To: When Should an AI Support Agent Escalate to a Human?

The goal isn’t to eliminate human support, but to make the handoff smarter and more efficient. When AI knows when to step back and gives the human agent the full context, customers get a better experience without having to repeat themselves.

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