Bernice David
August 21, 2026 at 3:41 pmRank: Reply To: I Reviewed Ada’s AI Customer Service — Here’s the Reality
This is an interesting breakdown. Ada seems genuinely powerful, but it also highlights the difference between buying an AI tool and buying an enterprise AI transformation project.
The Playbooks + reasoning approach sounds especially strong for complex, regulated workflows where you need the AI to follow clear guardrails. But the implementation time and reported minimum volume requirements could make it difficult for smaller teams to justify.