Interesting perspective on how Chatbase is evolving beyond the traditional chatbot model. The combination of AI agents, Actions, Procedures, Help Desk, testing, and analytics makes it feel more like a complete customer support platform than just a chatbot builder. I think the real test will be how well these features work together in production and whether businesses can genuinely replace parts of their existing support stack without adding more complexity. The shift toward AI that can actually execute workflows, rather than simply answer questions, is especially interesting.