I’d test accuracy, hallucinations, multi-step conversations, integrations, security, human handoff, frustrated customers, and performance under real traffic. I’d also track resolution rate, repeat contacts, escalation rate, customer effort, and cost per successful resolution. If the agent can recognize its limits, avoid making things up, safely take action, and hand difficult cases to humans without making customers repeat themselves, that’s a much better sign it’s ready for production

• This reply was modified 1 week, 5 days ago by  Gilbert Excel.