Bernice David
August 29, 2026 at 3:33 amRank: Reply To: What Should Businesses Test Before Launching an AI Support Agent?
Accuracy, integrations, human handoff, security, and the ability to handle real-world conversations are critical. I would also put strong emphasis on cost per successful resolution, because an agent that handles a high percentage of conversations but creates repeat contacts or escalations may not be delivering real value.