This is a solid comparison because it focuses on the real differences between AI customer-support platforms rather than simply listing features. I especially agree that the right choice depends on existing workflows, integrations, budget, and how much autonomy a business actually wants from its AI. Chatbase, Zendesk, Intercom, Salesforce, Ada, and Sierra each serve different needs, so there really isn’t a universal winner. The key metric should ultimately be how reliably the platform resolves customer issues while reducing workload for human support teams.