MR-GIL

August 28, 2026 at 5:33 pm
Press 1 for Sales 405 AI Coins
Rank: Reply To: AI Support vs. Human Support: Where Do You Draw the Line?

Context matters, not just question complexity. Some customers prefer a human even for simple issues, especially after a frustrating experience. AI should make support easier, not force automation, so an obvious path to a human is just as important as AI capability.