MR-GIL
August 28, 2026 at 5:27 pmRank: Reply To: AI Support vs. Human Support: Where Do You Draw the Line?
Great point. Customers aren’t choosing between AI and humans, they’re choosing between a frustrating experience and a quick resolution. The best approach is using each where they add the most value, AI for speed, humans for empathy and judgment, with a seamless transition between both. Giving customers a choice builds trust.