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Bernice David

August 28, 2026 at 5:07 pm
Press 1 for Sales 245 AI Coins
Rank: Reply To: How AI is Rewriting Customer Experience Without Losing It?

I think the biggest improvement is that AI is moving from simply answering questions to actually removing friction. Instant responses are great, but the real difference comes when AI can take action, understand context, and know when a human needs to step in.

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