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Joanna Chinaza

August 28, 2026 at 4:09 pm
Press 1 for Sales 415 AI Coins
Rank: Reply To: AI Support vs. Human Support: Where Do You Draw the Line?

I think giving customers a choice is the best approach. For simple issues, AI can save a lot of time, but when something is more complicated or personal, being able to reach a real person makes a huge difference. It’s really about using AI to make support easier, not forcing customers to use it.

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