Bernice David
August 28, 2026 at 4:08 pmRank: Reply To: Has anyone actually seen an AI customer assistant work well in real life?
I think the real test for an AI customer assistant is what happens after the simple questions. Product lookups and order-status checks are useful, but the experience really stands out when the AI can understand context, access real-time customer information, and take action instead of just pointing people to an FAQ.