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Chukwuemeka Praises

August 28, 2026 at 2:34 pm
Press 1 for Sales 500 AI Coins
Rank: Reply To: Is AI really improving customer experience?

It can, but implementation matters alot, AI improves CX when it removes unnecessary waiting and makes it easier to get something done. If companies add a chatbot that makes customers fight their way through automated answers before reaching a human, the experience can actually become worse

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