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Chukwuemeka Praises

August 28, 2026 at 2:28 pm
Press 1 for Sales 500 AI Coins
Rank: Reply To: If AI customer support platforms all use powerful LLMs, what actually separates

The LLM is only one part of the product. What really separates platforms us everything around it: knowledge retrieval, integrations, actions, context, guardrails, analytics and human handoff. Two platforms can use similar models and still provide completely different customer experience

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