IWUJI DANIEL
August 28, 2026 at 1:33 pmRank: Reply To: AI Customer Experience: How Artificial Intelligence Is Changing the Way Business
Agreed, speed works for simple, transactional questions, but feeling heard is an emotional need AI can’t fully substitute for. The businesses getting this right use AI to clear the easy stuff fast, so human agents have more time and patience for the problems that actually need empathy.